Inspired by family recipes passed down through generations, Mako has made a name for itself with spicy goodness in a jar. Each sauce delivers a medium heat profile layered with aromatic spices, making it a versatile condiment for marinades, dressings, and everyday meals. As Mako gained popularity, it faced a common challenge for early-stage food brands. keeping up with demand while maintaining high-quality customer experience and operational efficiency.

Our Approach
Mako partnered with with Meraki Agency to lay the groundwork for sustainable growth. Through our Foundations program, we provided business operations setup. We built clear workflows for order processing, inventory management, and fulfilment, ensuring seamless production-to-delivery execution. We developed structured customer service workflows with automated responses for FAQs, improved order tracking, and clear return/refund policies. Implemented a budgeting framework to help Mako forecast expenses, set sustainable pricing, and manage cash flow effectively. We introduced automation tools for order management, CRM, and email marketing, ensuring smooth backend operations.

The Results: A Scalable, Efficient Business Model
Reduced manual tasks, enabling faster order fulfillment. Automated workflows improved customer experience and satisfaction. And improved cash flow management, with clearer pricing models and structured budgeting provided financial stability.

Key Takeway
By partnering with us, Mako transitioned from a passion-led food business to an efficient, scalable brand ready for growth. The Foundations program empowered Mako with operational clarity, streamlined processes, and a superior customer experience, all essential for expansion into new markets and retail partnerships.